Google gave an amazing demo at the I/O yesterday of the Google Assistant assistant making a phone call for a haircut appointment and for restaurant reservations. Skip to 1:10 or 3:02 to listen to the actual phone calls made by the Google Assistant.
The possibilities for this are endless, but my one-track mind always veers towards earning credit card miles and travel.
How amazing would it be to have the Google Assistant make a reconsideration call to a credit card company? Those calls can take a long time and require going through the wringer. Could I tell Google what arguments to make? That I pay my bills on time and bank with them? That I’m willing to move credit around and/or close other cards to get approved for the new card? That I need the same card for 2 different businesses?
What if I want to have it call an airline to make a flight change when there is a weather waiver in place?
Will the Google Assistant know that it has to HUCA when it encounters the inevitable BS answers that customer service reps make up like this one that a DDF member sent to me:
It sure seems like cellphone hardware design innovations have plateaued, so it’s good to see that there are still major improvements like this to be made on the software side.
Of course the downside to all this would be calling customer service and encountering a Google Assistant who isn’t able to accomplish what you need to get done? Of course by then it might just be 2 Google Assistants or Google talking to Alexa or Siri…
Awesome new feature or beginning of the robot takeover? Share your thoughts in the comments!
I feel bad for the reps don’t we all hate companies that only have automotive systems and if you press 0 too many times they’ll just hang up
What if Google Assistant starts using my credit cards? Ahhhhh!
“This summer, we’ll start testing the Duplex technology within the Google Assistant, to help users make restaurant reservations, schedule hair salon appointments, and get holiday hours over the phone.”
https://ai.googleblog.com/2018/05/duplex-ai-system-for-natural-conversation.html
So, it’ll only work for those applications, at least in the beginning.
P.S. You can also get the audio of the call from that blog page instead of giving ad revenue to someone who re-posted Google’s video.
Of course, but I’m thinking long-term here 🙂
What do you care to give ad Revenue to someone
Because Dan is nice
No one said anything about right away. And what does it bother you if someone earns money?
Didn’t watch the whole thing, but the Infinite Looping video looks pretty cool
It wasn’t so long ago (or maybe it was long ago) that my Rebbi made fun of all of us recording shiur with tape recorders. He said he is going to record his shiur on a tape recorder beforehand and put it on the shtender. So his tape recorder would give shiur to our tape recorders.
That is funny
That was a scene from the movie True Genius
That’s taken right out of “The Bamboo Cradle”. The father there tells of how the reform rabbi that came to China to conduct Rosh Hashanah “services” at the local temple brought a tape of a cantor because he couldn’t carry a tune himself. The author later suggested to the rabbi that the next year, he’ll bring a recording of the congregation, and while the tapes play to each other, they can go golf…
chase might reject receiving phone calls because its automated same as they did with price protection (Earny)
From the other hand, Chase and all companies try to avoid worker when they can have a computer doing it. Why are the taking away this advantage from consumers?
As soon as your Google Assistant starts making recon calls it’ll be dealing with AI reps.
Yup, that’s what I posited in the post.
United web site says this:
All Kosher meals provided for flights departing the U.S., and flights departing Tel Aviv, Israel, are Glatt Kosher.
The rep definitely misread it to say that “all meals are kosher”. No one was lying. It was a mistake.
That doesn’t make her assertion any less #FakeNews
Totally fake, but she didn’t “make up” an answer as you wrote in your post.
so you dont have to request a vegetarian meal because it sais on there web site “all vegetarian meals are vegetarian”? you do not make sense
nice try to make her sound good, but your wrong, because when he asked her if “thats what it says on the website” she like stumbled for words and didnt know what to say, so obviously she didnt misread what it says on website
What she said was actually Continental’s official position about 10 years ago. At the time they considered all meals from TLV to be Kosher because they are prepared in a Rabbanut kosher kitchen. The “Special” Kosher meal was called “Glatt Kosher” to distinguish it.
From Continental’s website in 2007: “Glatt Kosher (only offered on flights from Tel Aviv, Israel (TLV) to New York/ Newark, NJ (EWR – Liberty)”
Of course that created tons of confusion because that implied that Kosher meals served on other flights were not Glatt kosher, which wasn’t the case. It also confused people who wanted to order kosher meals who would be told “All meals from TLV are kosher. Oh you mean you want Glatt Kosher?” Many different reps told me this a decade ago. Pretty amazing that United reps are still claiming this.
See their old special meals page: http://web.archive.org/web/20071128043708/http://www.continental.com:80/web/en-US/content/travel/inflight/dining/special/default.aspx
I’ll believe it when I see it. In the meantime, Google Assistant is only able to handle simple requests correctly around 30% of the time so this is science fiction as far as I’m concerned.
I think it’s a mixture of both. Either way it’s inevitable.
My Google assistant is going to read dansdeals for me and decided which CC’s to open for me, apply for them and do all my MS for me. Later it will book flights for me and hopefully won’t fly instead of me. Who knows…
Am I the only one is thinking Google assistant is jumping leaps and bounds while Siri is still trying to do basic things?
Similar to Apple starting the smartphone wars, but now always playing catch-up to Android…