Marriott began their rewards program merger on Saturday and it’s been a mess. But after 4 days of trying I was finally able to merge my SPG account with my Marriott account.
Everyone who had an SPG login can still use the same login credentials by going to SPG.com, though the actual Starwood number has been changed to a new Marriott number. Points in those accounts have been tripled.
That account is separate from your old Marriott account, which you can login to at Marriott.com
If you want to keep your SPG login you can merge your accounts via this link.
If you want to keep your Marriott login you can merge your accounts via this link.
Those pages have been giving me errors since Saturday, but I was finally able to complete the merger process. When it asked me to confirm the number of lifetime nights in each account it was wayyyyyy off. But I went ahead with it anyway and they are all properly merged when I click on account overview.
Many years of enjoying Platinum status, but lifetime Platinum isn’t even on the horizon for me:
Now if only Marriott could figure out how to let us book all of the SPG all-suite hotels with 60K points as they promised. And make good by allowing upgrades and downgrades on travel certificates and honoring top-tier certificates for top-tier hotels past January. And return the SPG AMEX earnings back to 3 per dollar…
Oh well, it was nice knowing you SPG.
I booked 2 nights at a hotel but it’s not coming up in my upcoming trips. Also the rest of my points disappeared. What gives?
Are you logging in with your SPG credentials on SPG.com or Marriott credentials on Marriott.com?
Call it settling… but I would take the 3 points per dollar on the AMEX’s and all would be forgiven
True story.
I spoke with Marriott and ask if they automatically with combine my accounts. they told me no, and they also told me that there is really no need to combine them, as points transfer between the two automatically. So dan, whats the point of combining them?
You were misinformed. They will not automatically combine, you must do it yourself. Otherwise you will always have 2 accounts.
im sorry I didnt make myself clear. Since the points transfer btw spg and Marriott automatically why combine them?
Why would you want 2 accounts at this point?
And the points no longer transfer between the 2, you need to merge them to do that now.
interesting. thank you.
In addition to the points being added up, the other reason you want to combine them is that your elite status and lifetime elite status could increase as a result
I logged in with my SPG account and saw that they added my SPG points to my Marriott points but did not triple them. Anyone else seeing this?
Have you tried calling them?
I did get through to them but was told that I will not see any SPG points until after this weekend. My SPG points are there, just not tripled. I will wait until this weekend and see what happens. Just wondering if this could be a cause for concern…
Marriott IT stinks.
Good luck.
My SPG points did triple during the migration. Are you 100% sure that your SPG points in your new SPG account after Saturday (before you merged your accounts) were not triple what they were before Saturday? Considering the magnitude of what they have done I don’t believe their IT stinks. I’ve been in IT for decades and never expected this to be perfect. I’m actually quite impressed with what they have achieved.
That’s why I took screenshots and told everyone here to do the same.
Logged into my account and see that they never credited me for my july points that Amex claims they sent over 2 weeks ago. And when I logged into my spg it went straight to my Marriott and all my leftover spg points are there.
Spg amex said they xfered my SPG point on Aug 2…Marriot says that they are blocking receipt of points. Still waiting for them. Amex says nothing they could do. And Marriott says they don’t know just wait. Basically legacy spg points being held hostage. Any thoughts, @Dan?
Just need to wait it out.
Has anyone gotten through to speak to a person at Marriott Rewards? So far I’ve spent over 4 hours on hold in 3 days and never got answered. Maybe you can answer my question.
On their website at http://members.marriott.com/marriottrewards/ it says if you were Gold Elite before 8/18 you would be Platinum Elite after 8/18. It showed Platinum Elite all day Monday including Monday night. Tuesday morning it showed Gold Elite. Any idea why?
How did you get the Gold?
I used to have platinum a couple years ago but when I didn’t requalify I dropped to Gold and it’s been there since. I’m guessing I may have the Gold from having the Marriott Premier (personal) credit card?
Does having the Gold through the Marriott credit the issue?
Finally got a human after 4 days and over 5 hours on hold. She said the Gold Elite before 8/18 to Platinum Elite after 8/18 as mentioned on their website is incorrect. You only go from Gold to Platinum only if you have stayed enough nights to earn Platinum under the new program. So if they moved you 8/18 form Gold to Platinum but your didn’t have 50 nights, you got moved back to Gold. I only had 34 nights she said so that’s why I was moved back down to Gold.
Finally got an answer. I got screwed by having an SPG rewards account. I was upgraded from Gold to Platinum like they said would happen BUT when I merged my SPG account with Marriott I was status matched to SPG which put me back to Gold. I would have stayed at Platinum if I didn’t merge the accounts which really sucks.
This also happened to me. I was a Platinum for about 4 days earlier this week. Originally I was Gold Elite. When I combined the points from my SPG account and my Marriott account it reverted back to Gold Elite. I called Vistana.com customer support. I was on the phone 15-20 minutes. The rep was helpful and sincere. She recommended that I should wait until next week. It may resolve itself. If not resolved, call back.
Vistana.com ? Never heard of them. They provide customer service for Marriott Rewards?
Dan – I had 24 SPG stays as of Aug 17. If I am not mistaken, I can earn Platinum for 2019 by completing one more stay with a legacy SPG hotel, right? Would merging my accounts impact that in any way?
Correct.
No.
Thank you for this. I have 22qs as of aug 17 and was worried re the same. Hopefully they will be able/willing to track it to keep their word.
Do you know how can we merge Ritz Account too?
did you keep your marriott login or starwood login? and mine showed 30 nights and it was also way off i never stayed that much is something off? did you just earn lifetime plat statues?
No expert, but I believe the extra nights are part of some cards’ perks. As in every year they will give you x nights stayed to help you earn a higher status quicker.
Opened a Marriott account a few weeks ago and bought a travel package.
Other then that, my whole history is with spg.
Which login would you recommend, and why?
If you will get a new (3rd) number, why not log in through Marriott?
If you log in via Marriott, will you have access to all your spg history?
If you login with Marriott, and merge everything there, will you still be able to log into spg.com and see your old history?
Thanks Dan.
Question:
If I wait and dont combine the accounts yet, I was thinking there might be a benefit. Since I would have gold/silver elite status on each account, would waiting then give me an extra year of status? As in, would I be getting two years of that status instead of one?
(I have bothered the SPG Amex as well as the Marriott premier person al card)
Any insights? Could there be any benefit to NOT merging the accounts just yet? (Aside for the migration issues others have brought up)
On my Spg account I had 80 night YTD. On my new Starriott account it only shows 70. Same issue by you? Any advice how to resolve it, phone reps are useless (as usual)?
I have the same issue. My advice would be to wait a week or two and if it’s not fixed by then, try customer support again. On the status.marriott.com page there is a link to contact support
Does it make a difference if I choose to keep my old Marriot # ? Or go the SPG route with their new generated # ?
Since I opted for the Marriot so I can keep my existing reward number, and now I cannot log in with the SPG app. Only the Marriot app works…
Only 280 nights in 18 years? Sounds fishy
I guess you never came to a DansDeals Seminar 😀
Hi
I have 16430 Marriot points expiring, no card and no status. Also have 16k spg points expiring in few days. Any easy ways to extend this without losing most of it useless redemptions?
Redeem for a refundable hotel reservation in a year from now?
Never realized my 16k spg points are changed to 44k something Marriott points and the website has changed to Marriott. So how do I extend Marriott points ? I tried the donation and it requires minimum of 2500 points. Book hotel award and cancel? Book far in advance or for near and immediately cancel? Thanks
Book and cancel and see what that does.
How are you 15 yrs platinum, and only 280 nights?
I guess you never came to a DansDeals Seminar 😀
How many night more would you need to stay now to get lifetime status?
Dan, pls rely above regarding the Marriott points that changed from spg points and how to extend . Mine expires in 4 days and it is 44k points .
How do we join a seminar?
Same here (although for the same reasons as you I wasn’t able to try it until late on Saturday but since the systems didn’t come back up until Sunday I am sure that didn’t make a difference). Same issue with the lifetime nights – it reported the 2018 nights as my lifetime nights in the account summary doing the merge but once they merged it’s showing the combined number of lifetime nights although my SPG lifetime nights did increase during the migration. It doesn’t make a difference to my Lifetime Status otherwise I would be telling them since I don’t want a status I am not entitled to.
7 of my Suite Nights awards disappeared and so did my Ambassador status. Having said that, the Ambassadors are still talking to me.
@Dan- Did you keep your SPG number or Marriott Number? Thanks
You can’t save the SPG number as that too became a Marriott number.
I saved the old Marriott number.
Slightly off topic but quick q… dan have u ever been to the maldives anytime during July thru October is the weather really not so good there then? I mean who wants to trek to the other end of the world for cloudy slash rainy owv.?
I haven’t but others on DDF have, search there.
Has anyone managed to transfer Marriott points to airlines, i am getting the error message
Hey Dan! Do you know how can we merge Ritz Account with our SPG + Marriot account. I have 1000 points in mt Ritz account that i wanna move
Call Marriott.
Is it better to have all the points in spg or in Marriot? What should I combine it to? I usually use Marriot for hotel stays and Spg to transfer to airline partners. What do you advise?
It’s all the same now.
@Dan
I followed your personal strategy and attached:
Cat 9 certificate to the “Domes of Elounda, Autograph Collection”,
Tier 1-3 certificate to the “Ritz-Carlton Toronto”
Tier 4-5 certificate to the “Ritz Carlton Bal Harbour”
Should I detach them or leave them as is for now?
Wait until 9/18 to see.
@dan
I used to get my SPG points a day after the closing day, but now it has been 10 days and i still didn’t get it, do you think from now they will give it on the next closing date like chase?
There’s a delay currently.
My points tripled with some extra bonus…and the st Regis Bal Harbor only doubled in cost (60,000 as opposed to 30,000 before)!!
https://www.dansdeals.com/points-travel/milespoints/amazing-marriotts-new-award-chart-dream-come-true-aspirational-hotels-roundup-hotel-category-changes/
my wife has the amex spg card, which gave her gold elite. i just combined her accounts and it shows that on marriot she has silver elite. how do i get this fixed?
Dan I just tried your link to save the marriott number and it gave me a new one. No explanation why. It also didn’t transfer all of my starwood points. I had 3,000 SPG points that were not transferred. Any way to go back to my old Marriott Number?
I have same status on both Marriott and SPG and not many nights on either. But different dates of last activity. So between the old SPG/new Marriott account or the old Marriott account, do I go with the account with the later date of last activity or won’t it matter once the accounts are combined? Any other possible reasons to pick one over the other to retain? Thanks.
Does it mean I have to change the Chase Marriott Premier account information to match the new Marriott account number?
Dan,
How did you achieve 15 years as Platinum with only 280 nights?
I transferred all my SPG points 2-3 months ago without a problem. They were tripled
Hey Dan would you know how they account for ambassador? Is it from spending in 2017(for 2018 status as is done normally) or is it only from 2018 spending? I have 160 nights this year with marriott and have spent way over 20k at hotels but was in 2017…..
Anyone notice this, when the new website launched it said platinum elite was eligible for rewardsplus and get United silver, and rewardsplus website was down till today, and now only platinum premier elite is eligible. I had asked before and got an email confirming platinum would get united silver
this such a pain. finally after days got the accounts merged, then trying to transfer points to airline and nothing shows, no email to confirm and after I hit “transfer” it says transfer complete and my points balance is “0”. I go back to my account and see the ‘Activity’ and nothing shows last few days. Did it two times already so we’ll see what happens but delaying travel bookings. I tried to call in and waited 20+ minutes and got disconnected. Trying to call again today. Guess just have to keep trying.
So here’s my issue…
I try to combine accounts. I know my Marriott UN/PW, I don’t know my SPG. When I go to the PW reset on SPG, it resets my Marriott account. No idea what to do now. Getting angry.
I am currently at 681 lifetime nights and 1.86M points. (and only 6 years at platinum).
If I get 750 nights and 2M points by 12/31, that roll me into Lifetime Premier Platinum for 2019 (since I would have qualified for Lifetime Plat by 2018), right?
And what qualifies for lifetime points — all points earned (incl. bonuses) at hotels, as well as Marriott Visa credit card spend?